Conditions and payments


Product Availability

Into The customer can purchase only the products that are currently in the electronic catalog of Marycharles , which is visible online at (URL)
If the request made through an online order exceeds the amount available for a given item, Marycharles accept purchase limited to what is actually available to her virtual store. Into It will be the Customer Service Marycharles make known to you (by phone or e-mail) if the ordered products will be available in the future or not. The items selected from those in the virtual catalog of the site . can be purchased at the following conditions.

Order acceptance / Conclusion of Contract

Into Buying the request is processed in the following stages: By placing an order, the customer sends to Marycharles an offer to purchase the product or products selected. Sending purchase order signifies your agreement (pursuant to art. 10 DL 185/1999) to receive further communications Marycharles described below, which are aimed only at the end and execution of the contract of sale. Marycharles with a confirmation e-mail receipt of the order placed by the customer, with the assignment of a 'Customer Order Number' to be used in any further communication with Marycharles . The customer has 24 hours to carry out the online order to communicate to Marycharles its possible cancellation, by telephone at. 081. 8771455 or by sending an e-mail at Into However, Marycharles check the actual stock availability of the required goods and will notify by telephone at the number provided by the customer if the order can be accepted or less. If the order can be accepted and if the customer confirms during the same telephone call its intention to proceed with the purchase, Marycharles will send an e-mail confirming the conclusion of the purchase process , containing information concerning the conditions of sale, pursuant to art. 4 DL 185/1999. Marycharles will then deliver the product to the courier responsible for carrying out the delivery address. The payment by the customer will be using the method chosen on-line at the time of purchase (cash, bank transfer, electronic payment cards, PayPal system).

Right of withdrawal pursuant to art. 5 DL 185/1999

Into If the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form to Marycharles a reference of VAT), has the right to withdraw from the purchase contract for any reason, without explanation and without penalty. Into To exercise this right, the customer must send Marycharles a notice to that effect within 10 working days of receipt of the goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to: Julie & Charles srl Unipersonale, Corso Italy, 210 / B, 80067 Sorrento (Na) or by telegram or fax sent within that time of 10 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within 48 hours. Once such notice of termination, the Customer Service Marycharles will quickly communicate with instructions on how to return the goods which must take place within the next 48 hours.

The right of withdrawal is subject to the following conditions:

Into The law applies to product purchased in its entirety, it can be exercised only on the withdrawal of the product purchased (eg: accessories, etc ...), the merchandise must be returned intact and in original packaging complete in all its parts (including any documentation and accessories: manuals, transformers, etc ...), according to the law, the shipping costs are paid by the customer, the shipment until the certificate of receipt in Our warehouse is under the responsibility of the customer, in case of damage to the goods during transport, Marycharles will notify the customer (within one business day following receipt of the goods in their stores) , to allow timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured), in this case, the product will be returned with shipping paid by the customer, at the same time canceling the request for withdrawal; Marycharles is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments on arrival at the warehouse, the product will be inspected for any damages not caused by transport. If the original packaging inside / outside is damaged, Marycharles will subtract from the refund due to a percentage of 10% of it, as a contribution to the repair of the goods. Without prejudice to any repair costs for damage to the original, Marycharles will refund the customer the full amount paid within 14 days from the date of return of the goods. The Buyer shall promptly provide the bank details for the transfer (ABI - CAB - Account of the invoice). The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), where Marycharles finds: Into 1) the lack of the external / internal packaging;
2) the absence of elements of the product (accessories, cables, manuals, parts, ...)
3) the damage to the product for reasons other than transportation. Into the case of forfeiture of the right of withdrawal, Marycharles will return to sender the property purchased by charging the same shipping.


Into All products sold by Marycharles are guaranteed by the manufacturer's official. Benefiting from them, the customer must keep the invoice or the delivery note that you will receive with the products purchased.


Into the client is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property caused by goods purchased from Marycharles .


Into Any complaint must be addressed to Marycharles , Corso Italy, 210 / B, 80067 Sorrento (Na).


Into The sales contract between the customer and Marycharles is concluded in Italy and governed by Italian law.


Into Once you enter the product in shopping cart and leaving us your information, you will come to a page where you can choose the payment method most convenient to you of the following:

Credit Card (circuit PAYPAL)
 Bank Transfer Cash

Into Each of these options is highly secure. The data are adequately protected using the best security systems.

Bank Transfer

Into The choice to pay by bank transfer allows you to send the goods to an address or to a consignee other than the order.
Once the order is necessary to follow this procedure, you will still be confirmed in the order confirmation email: The bank transfer must be made within 3 working days from the order.
causal appearing on the bank transfer must state the number and date of the order, the name and surname.Into The bank transfer must be made in favor of:

Julie & Charles 
Bank:Banca Sella
IBAN: IT10G0326840261052305303080

Into The banking practice want the transfer made by you will be credited to the account of the beneficiary before 3/5 working days from its execution.
Your order will be processed only upon receipt of hardened and tempered, then to normal delivery times must be added the timing bank referred to above.


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